There are so many payment processing service providers. However, it’s important for you to choose a single provider that can address all of your business needs. Rather than contracting with (and subsequently paying) multiple service providers who only handle a few, choose Premier Generation as your sole payment processing partner. In addition to offering secure, cost-effective processing of credit cards, debit cards, gift cards, and electronic checks, we also offer:
24/7 Support
We at Premier Generation pride ourselves in offering the best support to our merchants. As part of our efforts to serve you, we offer support 24 hours a day, 7 days a week via telephone and email. We also make it easy for you to order terminals, receipt paper, mobile card readers, and other payment processing supplies for your organization. Since the card networks frequently update interchange rules and rates, we also do our best to stay abreast of these changes and to communicate any important interchange updates to our merchants.
Contact Support 24/7
We provide 24-hour, 7-day-a-week (including weekends and holidays) technical support to all our merchant clients. Email support at a.bailey@premiergenllc.com
Urgent / Telephone Support
If you are unable to process transactions or need immediate assistance for any other reason, contact us directly at 1-800-587-9135. A retail, hospitality, or professional service payment processing solution is not very useful if it cannot integrate with your existing point-of-sale system. Rest assured, Premier Generation processing solutions seamlessly integrate with all major retail point-of-sale (POS) systems, including:
- MICROS
- Digital Dining
- Shopify POS
- Clover
Premier Generation solutions are also integrated with various other POS systems, so be sure to ask us about our other existing system integrations. Additionally, we are always looking for new integration relationships with up-and-coming point-of-sale systems. Please contact us if you would like us to consider integrating with your POS system.
Shopping Cart Integration
An ecommerce payment processing solution is not very useful if it cannot integrate with your website and existing shopping cart. Rest assured, Premier Generation processing solutions seamlessly integrate with all major shopping cart systems, including:
- ShopKeep
- Shopify POS
- Clover
Premier Generation solutions are also integrated with various other shopping carts, so be sure to ask us about our other existing cart integrations. Additionally, we are always looking for new integration relationships with up-and-coming shopping cart technologies. Please contact us if you would like us to consider integration with your shopping cart of choice.
Acceptance of Mobile Payments
Full EMV Capabilities
Full EMV Capabilities
What are Interchange Fees?
Interchange fees are the fees charged by credit card issuing banks to other banks and service providers involved in the multi-faceted credit card transaction process. Set by the card networks (i.e., Visa, MasterCard, Discover), interchange rates are determined by various factors, including transaction type and the type of card (e.g. rewards, cash back, airline miles) used by the purchasers. There are hundreds of interchange rates. As a required part of the transaction process, payment processing organizations automatically pay these fees (and other fees, such as card association fees) on behalf of merchants. The fees are then passed on to merchants, and merchants receive (via direct deposit of funds) payment for the goods or services they sold minus the fees.
How Premier Generation helps Merchants received the Best Interchange Rates We accomplish this by using sophisticated interchange optimization technology to automatically scan and analyze every transaction before submitting it to the appropriate card network for processing. The interchange optimization engine looks at the various factors associated with the transaction and attempts to match it to the interchange rate that is most favorable (i.e., most inexpensive) to the merchant. Reduced AMEX Processing Rates It is no secret that many merchants have typically avoided accepting American Express payment because of higher transaction fees. However, we utilize the American Express’ opt Blue program, which enables some merchants to accept American Express payments at rates that are more competitive with larger merchants and other card networks, like Visa and MasterCard. As a provider of opt Blue processing for American Express cards, Premier Generation eliminates the fear associated with accepting AMEX cards and ensures the merchants keep more of their hard-earned income.
Advanced Security and Online Supporting
Using a combination of encryption and tokenization (a leading data protection technology), Premier Generation provides payment processing solutions that are among the most secure in the industry. To prevent theft of personal and payment data during transaction transmission, data is encrypted at the time a card is swiped or inserted into a chip reader. After processing, the data is sent through a tokenization engine (which essentially changes the transaction data into an unreadable, coded representation of itself) and is sent back to the merchant system for storage and reference. Only the token resides in merchant systems. Since the token cannot be reversed engineered into usable data, using it reduces internal security threats and lessens the burden of PCI compliance. Online Supporting Integrated reporting tools are included with all of Premier Generation solutions. Our web-based reporting tools enable you to better manage your business by providing: Custom data structures and reporting structures to match your business setup.
- Historical authorization and transaction details
- Deposit information
- Chargeback details and receipt copies
- Settlement and funding details
Integrated Virtual Terminals
Many retail merchants (especially mail order and telephone order (MOTO) merchants) do not need expensive and cumbersome point-of-sale systems to manage their businesses and accept payments. We understand the unique needs of merchants, so we offer an integrated virtual terminal solution that enables merchants to accept keyed, swiped, or inserted transactions directly from any internet-connected computer with a web browser. Our virtual terminal includes much needed features, including:
- Level II & III processing
- Tokenization
- Recurring Billing
Chargeback/Retrieval Management
Our automated chargebacks tools:
- Facilitate online acceptance, rebuttal and submission of chargeback items
- Reduce adjudication timeframes.
- Eliminate paper.
- Match chargeback items to original transactions
- Allow you to upload and attach notes and other supporting documentation to chargeback records.
- Present a comprehensive list of all chargebacks, including the current statuses of chargebacks, the number of days they have been open, brief descriptions of chargeback reasons and the amounts disputed.